Refund & Return Policy

1. Overview

At The Market Is Flat, LLC, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer returns and refunds subject to the conditions outlined below.

2. Return Window

You may request a return within 30 days of receiving your order. Items must be returned in their original condition, unused, and in the original packaging with all tags and accessories included.

3. Return Conditions

To be eligible for a return, the following conditions must be met:

• The item must be in its original, unused condition
• The item must be in its original packaging
• You must provide proof of purchase (order confirmation or receipt)
• The return request must be initiated within the 30-day return window

4. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, damaged, or altered after delivery
• Items without original packaging or missing accessories
• Customized or personalized products
• Downloadable software or digital products
• Items marked as "Final Sale" or "Non-Returnable"

5. How to Initiate a Return

To initiate a return:

1. Contact our customer support team at support@themarketisflat.com or call +1 (302) 407-0511
2. Provide your order number and reason for the return
3. Our team will review your request and provide return instructions
4. Ship the item back to the address provided in the return instructions

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product)
• If the item is returned in a condition that does not meet our return requirements, we reserve the right to decline the refund

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs. Please provide photos of the damaged item and packaging to expedite the process.

8. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

9. Late or Missing Refunds

If you haven't received your refund after the processing period:

1. Check your bank account or credit card statement
2. Contact your payment provider, as processing times may vary
3. If you still have not received your refund, contact us at support@themarketisflat.com

10. Contact Us

For any questions about returns or refunds, please contact us: